As a Front Desk Attendant at our gym, you will be the first point of contact for our members and visitors, providing exceptional customer service and ensuring a positive experience for everyone who walks through our doors.
Responsibilities:
- Welcome and Greet: Greet members and guests warmly as they enter the gym, creating a friendly and inviting atmosphere.
- Membership Management: Assist with new member sign-ups, renewals, and membership inquiries. Maintain accurate membership records and ensure compliance with membership policies.
- Check-In and Check-Out: Manage the check-in and check-out process for gym users, ensuring they have access to facilities and services according to their membership status.
- Information and Assistance: Provide information about gym services, classes, and programs. Assist members with inquiries, concerns, and feedback, resolving issues promptly and professionally.
- Sales and Promotions: Promote gym memberships, products, and services to current and potential members. Encourage participation in classes, personal training sessions, and other offerings.
- Facility Maintenance: Monitor the cleanliness and organization of the front desk area, including equipment such as computers, phones, and point-of-sale systems. Report any maintenance or repair needs promptly.
- Safety and Security: Ensure the safety and security of members and staff by monitoring access to the gym, following security protocols, and addressing any safety concerns or incidents effectively.
Requirements:
- Excellent communication and customer service skills
- Strong organizational and multitasking abilities
- Knowledge of gym operations and fitness programs (preferred)
- Familiarity with computer systems and software for membership management
- Ability to work flexible hours, including evenings and weekends
- CPR/AED certification (preferred)
Benefits:
- Competitive hourly wage
- Opportunities for professional development and advancement
- Access to gym facilities and fitness classes
- Employee discounts on gym merchandise and services
- Positive and supportive work environment with a focus on health and wellness
